FAQs

We offer a large range of products stocked in our UK premises, ready for dispatch, with a next day delivery service available.   Pack sizes range from 1g to 25 Kg with bespoke package sizes available.

The available sizes of the products are listed on the product pages.  We are also able to offer bespoke sizes, packaging and repacking to support your requirements.

We source products globally through our network of partnerships and suppliers.  If a product is not listed on our product page, we should still be able to assist.  Email our team or complete our contact form and we will be able to assist.

Active Pharmaceutical Ingredients (APIs), often abbreviated as API’s, are the essential chemical compounds or substances responsible for the therapeutic effect of a pharmaceutical drug. These substances are the biologically active components in a medication that produce the desired pharmacological effect when administered to a patient.

In simpler terms, APIs are the key ingredients in medications that make them effective. They are typically formulated together with various excipients (inactive substances) to create the final pharmaceutical product, such as tablets, capsules, injections, or topical creams. APIs are subject to strict quality and safety regulations to ensure their purity, efficacy, and safety when used in the production of pharmaceutical drugs.

Some common roles of excipients include:

• Binder: Excipients can be used to hold the active ingredients together in tablet or pill form, ensuring that the medication maintains its shape and structure.
• Filler or Diluent: They may be used to increase the bulk of a medication, especially in cases where a small quantity of API is required. This aids in the uniform distribution of the active ingredient.
• Disintegrant: Excipients can promote the breakdown of a tablet or capsule into smaller particles when it comes into contact with moisture or the digestive system, aiding in drug absorption.
• Flavouring and Colouring Agents: Excipients can improve the taste and appearance of oral medications, making them more palatable and visually appealing.
• Preservatives: In some formulations, excipients act as preservatives to prolong the shelf life of the product.
• Lubricants and Glidants: These substances help prevent ingredients from sticking to manufacturing equipment and facilitate the flow of powders during the manufacturing process.
• Coatings: Excipients can be used to create coatings that provide controlled release of the active ingredient or mask the taste of a medication.
• Buffering Agents: They help maintain the pH level of a medication within a specific range, ensuring stability and compatibility with the body’s physiology.
• Stabilisers: Excipients can enhance the stability of a drug, preventing degradation or chemical changes during storage.
• Solvents and Vehicles: In liquid medications, excipients serve as the liquid base or vehicle in which the active ingredient is dissolved or suspended.

Starting materials, in the context of a pharmaceutical ingredients supplier, refer to the raw materials or chemical substances that are used as the foundation for the synthesis or production of active pharmaceutical ingredients (APIs) or other pharmaceutical products. These materials are the initial substances from which the pharmaceutical compounds are created. Here’s a more detailed explanation:

• Chemical Substances: Starting materials can be chemical compounds, whether organic or inorganic, that serve as the building blocks for the synthesis of APIs or other pharmaceutical products. These substances can include reagents, intermediates, and precursors.
• Quality and Purity: It’s crucial that starting materials are of high quality and purity since any impurities or variations in the starting materials can affect the quality, safety, and efficacy of the final pharmaceutical product.
• Regulatory Compliance: The production and use of starting materials in pharmaceutical manufacturing are regulated by various governmental agencies, such as the European Medicines Agency (EMA) and the U.S. Food and Drug Administration (FDA).
• Custom Synthesis: Some pharmaceutical suppliers offer custom synthesis services, where they can tailor the starting materials to meet the specific requirements of a pharmaceutical manufacturer or research organisation. This involves modifying or synthesising starting materials to achieve desired chemical properties.
• Documentation: Detailed documentation, including certificates of analysis (CoA), safety data sheets (SDS), and batch records, is typically provided by the supplier to pharmaceutical manufacturers to ensure traceability and compliance with regulatory requirements.
• Supply Chain Management: Reliable and consistent access to high-quality starting materials is critical for pharmaceutical manufacturers. Suppliers play a crucial role in managing the supply chain to ensure a steady and uninterrupted flow of starting materials to their customers.

For new customers a customer application form must be completed.  This can be obtained by calling 01772 367977 or by contacting us via this link

Once you are a customer and the relevant quality checks and licenses have been received an enquiry or purchase order can be processed.  A quotation will be sent to the customer. Once approved and we are in receipt of a Purchase Order the order will be processed.

We can! This is something our team have a lot of experience in.  We look at your requirements, regular usage of products and create a plan to forecast future usage. This ensures sustained supply of your regular orders, reduced carriage cost due to collated order shipping and enhanced sustainability efforts.

Yes, our commercial and sales team welcome discussions and take pride in developing partnerships with companies looking for innovative solutions and stable suppliers.

Yes our warehouse is able to support sourcing, stocking and dispatching of orders in line with your requirements.  Call off orders are a good tool to ensure a stable supply of goods in line with your requirements and demands.  Contact us to discuss this further.

Ensure stock availability, supporting department requirements